Privacy Policy

Rent It Rentals Inc. (“Rent It,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit rentitrentals.ca, book a rental, or otherwise interact with us. We comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

By using our website or services, you consent to the practices described in this policy.

1. Who We Are

Rent It Rentals Inc. is a recreational equipment rental company operating on Shuswap Lake.

• Rent It Rentals Inc.
• 938 Seed Frontage Rd, Sicamous, BC
• Website: rentitrentals.ca

2. Information We Collect

We collect the following categories of personal information:

• Identity & contact information — your name, email address, phone number, and date of birth (to verify eligibility).
• Emergency contact — the name and phone number of a person to reach in case of an emergency during your rental.
• Payment information — processed securely by Stripe. We do not store your full card number on our servers.
• Waiver information — liability waivers are collected and stored through Smartwaiver.
• Usage data — booking history, preferences, and basic technical data (such as pages visited) needed to operate the site.

3. How We Use Your Information

We use your personal information to:

• Process bookings, payments, deposits, and refunds;
• Verify eligibility (age 19+) and identity;
• Administer liability waivers and safety requirements;
• Communicate with you about your rental, including confirmations, reminders, and changes;
• Respond to your inquiries and provide customer support;
• Contact your emergency contact if a genuine emergency arises;
• Comply with legal, tax, and regulatory obligations;
• Improve our services and website.

4. Who We Share It With

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, and only as needed:

• Stripe — payment processing.
• Smartwaiver — digital liability waivers.
• Resend — transactional email delivery.
• Supabase — secure database and account hosting.
• Law enforcement or regulators — where we are legally required to disclose, or to protect our rights, safety, or property.

Some of these providers may store data outside of Canada. Where that occurs, your information may be subject to the laws of the jurisdiction in which it is stored.

5. How Long We Keep It

• Transaction records — retained for 7 years to meet tax and accounting obligations.
• Liability waivers — retained for 10 years for legal and insurance purposes.

When information is no longer required, we securely delete or anonymize it.

6. Your Rights

Under PIPEDA and BC law, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your information, subject to our legal retention obligations;
• Withdraw consent at any time, though this may prevent us from providing certain services.

To exercise any of these rights, contact us through rentitrentals.ca/contact.

7. How We Protect Your Information

We use industry-standard safeguards to protect your data. All connections to our website are encrypted with SSL/TLS. Account and booking data is stored in Supabase with access controls, and payment card data is handled by Stripe, a PCI-DSS Level 1 certified processor. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information against loss, misuse, and unauthorized access.

8. Cookies

We use only essential cookies required for the website and customer portal to function (such as keeping you signed in). We do not use advertising or third-party tracking cookies.

9. Governing Law

This Privacy Policy is governed by the laws of the Province of British Columbia and the applicable laws of Canada.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out through rentitrentals.ca/contact.